Privacy Policy

Effective Date: January 2025

DJM Hardwood Flooring Specialists ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (www.djmhardwoodflooring.co.uk) or contact us via our contact form.

1. Information We Collect

When you contact us through our website's contact form, we collect the following personal information:

• Name

• Telephone number

• Email address

• City/Town

This information is provided by you voluntarily and is used solely for the purpose of offering a tailored quote and assessing whether we can fulfill the service you requested.

Additionally, we use Google Analytics to monitor and analyze traffic to our website for in-house statistical purposes, including to improve the functionality and user experience of our website.

2. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide you with the best possible quote.

• Determine if we can fulfill your flooring service request.

• Track website visitor statistics through Google Analytics for internal analysis.

3. Data Security

We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use secure servers and encrypted communications to protect your data during transmission.

4. Sharing of Your Information

We do not sell, trade, or share your personal data with third parties, except when required by law or in response to a valid legal request, such as a court order or regulatory requirement.

5. Google Analytics

Our website uses Google Analytics, a service provided by Google Inc., to track and analyze how visitors use our website. Google Analytics uses cookies to collect information such as IP address, browser type, and pages visited. This information is aggregated and anonymized and is used to improve the user experience on our website.

You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On, available at Google Analytics Opt-Out.

6. Third-Party Service Providers

We use Hostinger to host our website. While we take precautions to ensure the security of your data, please be aware that any data you provide may be subject to Hostinger’s privacy policies, and we encourage you to review their terms of service and privacy policies.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.

• Request corrections to any inaccurate personal data.

• Request the deletion of your personal data (subject to any legal obligations we may have to retain it).

• Object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us using the details provided below.

8. Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer required, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

DJM Hardwood Flooring Specialists
Email: info@djmhardwoodflooringspecialists.co.uk

This privacy policy should be displayed on your website, ideally in the footer, so visitors can easily access it. It covers the collection of personal data, use of that data, and your data protection practices in accordance with UK law.